Shipping & Delivery Policy
Economy Shipping Charges – Weight Based
| Pirce Chart – Economy Shipping | |
| Upto 1 KG | Rs 80/- |
| Upto 2 KG | Rs 120/- |
| Upto 3 KG | Rs 170/- |
| Upto 4 KG | Rs 200/- |
| Upto 5 KG | Rs 250/- |
| 5 KG and above | + Rs 30/- per KG |
Please Note:- That Shipment Weight Of The Product Might Differ From The Actual Weight Of The Product As All The Courier Companies Charges Shipping Charges Based On The Volume & Weight Of The Product To Calculate The Shipping Charges. And Hence We Have Put The Shipment Weight Based On The Volumetric Charges In The Weight Which Is Displayed On Each Product. Matchless Online Shop Charging The Economy Weight Based Shipping, Price Chart Mentioned Above For Your Kind Perusal & References.
The Shipment Weight Which Is Displayed On Each Product Is Final And Based On That Shipping Charges Will Be Calculated On www.matchlessonlineshop.com.
The Above Shipping Options Are Applicable On Subject To Serviceability By Our Third Party Courier Company For A Particular Postal Code.
There May Be Locations / Particular Postal Codes Where Shipping Options Are Not Available Will Be Displayed At The Time Of Checkout.
COD:- Matchless Online Shop Providing Cash On Delivery Options Facility On All Orders Above INR 999 And Below INR 5000 And Subject To Serviceability Of Our Third Party Courier Company In Your Location Particular Postal Code, And Further To this Cash On Delivery (COD) Orders Will Take A Little Longer Than Usual Order i.e. 2 Additional Business Days For Delivery.
Payment Success & Failure
Would Like To List Down Here The Following Payment Options Available At www.matchlessonlineshop.com As Per User Convenience.
- Credit Card / Debit Card.
- Net Banking
- UPI – Payments
- Self Ship Pickup
- COD – On Order Above INR 999 & Below INR 5000/- (A Nominal Amount Of INR 99 As Flat Charges Will Be Charged) Apart From Shipping Charges.
Payment Failure
In Case Where Payment Is Successfully Made And Have Not Received An Order Confirmation, Please Do Follow The Below Steps/Process.
- Payment Deduction:- If The Payment Is Deducted From Your Bank Account / Debit Card / Credit Card Etc But Not Received In Payment Gateway, & You Do Not Receive Any Product Shipment Message,
- Payment Gateway Final:- Once The Payment Is Received In Payment Gateway That Would Be Considered As Final.
- Payment Error:- If Your Payment Is Done Successfully & Have Not Been Diverted Back To Website, Or Not Received Any Order Confirmation Message, Please Do Share The Screen Shot Of The Same Along With Payment Details On Customercare@matchlessonlineshop.com
- Payment Done But Order Confirmation Not Received:- If You Have Made A Successful Payment But Not Received An Order Confirmation, Please Do Follow Up Below Guidelines To Resolve The Issue:-
- In Case Of Payment Made But Not Been Diverted Back To Matchless Online Shop Website, Please Do Provide The Following Information On Our Customer Care Email ID – customercare@matchlessonlineshop.com.
- 1) Account Email ID
- 2) Account Name
- 3) Transactions Date & Time.
- 4) Order Amount
- 5) Screen Shot Of Payment Made Confirmation.
We Will Check & Get Back To You Within 24 To 48 Hours Of Receiving The Email.
Please Note:- That Payment Received In Payment Gateway Will Be Final, And In Case Payment Not Received In Payment Gateway, In Such Cases Please Do Check With Your Respective Bank For Payment Deducted But Not Credited In Matchless Online Bank Account (Through Payment Gateway) & Once Bank Provide The Payment Confirmation Of Payment Done To Matchless Online Shop, Then The Same Can Be Provided To Our Customer Care # To Check Further & Update.
Customer Agreeing Shipping Policy:- We Are Placing The Shipping Policy For The User To Get Understand And By Placing The Order Through Matchlessonlineshop.com You Do Agree The Terms & Conditions As Mentioned Here For Your Kind Reference & Perusal And Agree Upon This Shipping Policy To Mutually Protect & Set Expectations On Our Services.
Shipping Charges
There Are At Present Three Types Of Shipping Method Available As Mentioned Below.
- Credit Card / Debit Card Or Net Banking Or UPI – Payments.
- Cash On Delivery.
- Self Pickup.
Self Shipping:- While Placing Order & Choosing This Shipping Method, User Needs To Connect With Our Customer Care # To Self Ship The Products/Items Ordered From Our Outlet.
Shipping Charges Applicable On Orders:- Are Applicable On Orders Through Debit / Credit Card / Net Banking / UPI / COD Etc, We Usually Dispatch Orders Within 2 Working Days Of The Order/Payment Received In Payment Gateway.
Cash On Delivery:- Apart From Shipping Charges A Nominal Amount Of INR 49/- As Flat Charges Will Be Charged Against All COD Orders & Cash On Delivery Orders Dispatch Will Take Two Additional Business Days.
Self Pick Up From Matchless Store:- Customers Can Pick Up The Order Packet From Matchless Online Shop Store, For Self Pick Up Please Come For Pick Up Parcel/Packet At Matchless Online Shop Store And Before Coming Please Check With Our Customer Care Team For Time Slot To PIck Up.
GST Amount :- (Goods & Service Tax) Has Already Been Applied To The Price Of The Products / Items Displayed On The Website.
Third Party Logistic Services:- We Ship Our Products/Items Using Our Third Party Logistic Service Provider.
Wholesalers Orders Will Be Prepaid:- All The Orders Placed By Wholesalers Will Be Prepaid And They Have To Provide Their Company Details And GST Number While Placing The Order On Checkout Page Itself.
Delivery Responsibility For Relative Or Third Party Address:- We Do Not Take Responsibility Of Delivery Made To Customer’s Friends Or Relative Or 3rd Party Address.
Customer Do Not Accept The Orders:- If The Customer Refuses To Accept The Order And Later Intends / Wish To Get The Same Order Deliver Again, In That Case Customer Will Have To Pay (Forward & Return) Shipping Charges Along With Delivery Charges Of 2nd Delivery As Per The Actuals.
Incorrection Shipping Address Inputs From Customers:- Orders May Be Delayed Due To Incorrect Address Submitted By Customer And Matchless Online Shop Will Not Be Responsible For Any Delay.
Customer Refused To Accept Order:- If The Customer Refuses To Accept The Order And Later Intends / Wish To Get The Same Order Deliver Again, In That Case Customer Will Have To Pay (Forward & Return) Shipping Charges Along With Delivery Charges Of 2nd Delivery As Per The Actuals.
Delivery Turn Around Time (TAT)
Orders TAT:- Orders Are Dispatched Usually In 2 Business Days On Receipt Of The Payment.
Shipments TAT:- Generally Shipments Are Dispatched In 2 To 7 Business Days.
Working Hours Timings For Us:- Monday To Friday (10.30 AM To 6.30 PM) & Saturday (11 AM To 5.30 PM) Except National Holidays, And In Such Scenarios, Shipment May Get Delayed And We Will Ensure To Keep The Delay On Minimum Basis.
Orders Dispatch Schedule:- Any Order Placed Post/After 3:00 PM 15:00 PM Are Usually Dispatched Only On The Subsequent Working Days. Such Cases Delivery Time Is Counted Only From Next Day.
Order Dispatched Intimation:- Once The Order Has Been Dispatched, Customer Will Get Intimation On Registered Contact Number & Email ID From Which Customer Can Track The Order With The Progress Of Their Shipment.
Bulk Orders Economically Shipment Charges:- For Bulk Orders There Is Economical Shipment Charges Available For Shipment Above 25kg, And For Such Orders Shipment Cost Ranges From 5 Rs Per kg to 15 Rs Per kg Depends On Location To Location. To Utilize This Service, Please Get In Touch With Our Customer Care Team.
Delay In Dispatch Due To Holiday/Festivals Periods:- Long Holiday Might Delay The Order By 2 To 4 Days, Depending On The Holidays.
Delay In Dispatch Due To Natural Calamities / Unforseen Conditions:- Shipment Might Get Delayed Due To Natural Calamities Or Unforseen Conditions.
Unexpected Delay In Shipment From Courier Partner:- Matchless Online Shop Will Not Be Responsible If There Is Any Unwanted Delay From Our Third Party Courier Service.
Delay In Dispatch Due To Failure In Quality Check Process:- Product Fails The Quality Check At The Packaging Desk And Requires Preparation For Another Piece To Fulfill The Order.
Delivery Time Exceeds:- If Delivery Time Has Been Exceeded The Expected Delivery Forecasted Time Frame, We Request You To Please Do Contact Us For An Investigation To Conduct & Resolve The Issue.
Request For Change In Delivery Address
For Any Change Of Delivery Address, Requests Are Entertained By Us But Before The Order Has Been Dispatched.
Out Of Stock Items
Would Like To Mention That If There Is Any Product/Item Which Is Not Available In The Stock, We Will Dispatch The In Stock Items Immediately And Send The Remaining Products/Items Once These Are Returned In Stock. And Still In Case If Customer Wish To Get The Refund, We Can Cancel The Order And Initiate The Refund For The Same.
Customer Will Be Intimated Regarding The Out Of Stock Information To Customer Before Dispatch, And If In Case Where Customer Wish To Change In Order, Customer Has The Full Right To Get The Changes Done.
Parcel Damaged In Transit
In Such Case Where You Find A Parcel Which Is Damanged In Transit, If Possible Please Do Reject The Parcel From The Courier Guy Itself And Get In Touch With Our Customer Care Service.
Customer Care Services – Contact Details.
Customer Care Email ID: Customercare@matchlessonlineshop.com
Customer Care Mobile Number:- 9315165457